Service Provision Terms

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SERVICE PROVISION TERMS

Article 1. Method of Service Provision

  • Online booking services on website icciholiday.vn are designed to operate on internet-connected electronic devices.
  • Customers can search, select, book rooms, and make payments (if applicable) directly on the website.
  • Upon successful booking and transaction confirmation, icciholiday.vn will send a Booking Confirmation or confirmation notice via email, SMS, or other electronic methods registered by the customer that are compatible with the system.
  • Accommodation services are provided according to the information confirmed in the booking. In case of any changes due to unavoidable circumstances, technical errors, or system issues, we will communicate and negotiate with the customer in good faith, based on mutual respect and matching the needs and capacities of Both Parties.

Article 2. Terms of Service Use

  1. Customers must provide complete and accurate information required when making a booking.
  2. Customers are responsible for checking the following details before confirming the transaction:
    • Room type;
    • Check-in and check-out times;
    • Number of guests;
    • Service prices;
    • Cancellation and modification terms;
    • Specific hotel conditions (if any).

Upon check-in

  1. Customers must present valid identification documents and other required documents as requested by the hotel (if applicable).
  2. Customers are responsible for complying with the hotel’s rules and regulations throughout their stay.

Article 3. Validity and Duration of Service

  1. The service becomes effective from the moment icciholiday.vn sends a successful booking confirmation.
  2. Customers are entitled to use the service during the stay period specified on the Booking Confirmation.
  3. Any changes to check-in/check-out times or booking details will only be processed if:
    • The hotel has availability;
    • The customer meets the modification conditions applicable to their room type or booking promotion.
  1. Continued use of the service after the confirmed check-out time (if any) will follow hotel regulations and may incur extra charges. Customers are responsible for paying all incurred charges in full to the hotel prior to check-out.

Article 4. Service Restrictions and Limitations

  1. Icciholiday.vn shall not be held liable if customers are unable to use the service due to:
  • Providing inaccurate, untimely, or incomplete information;
  • Failing to follow the correct booking or payment procedure;
  • Failing to meet the hotel’s check-in requirements.
  1. Certain room types, promotional packages, or discounted rates may be subject to specific conditions, including:
  • Non-refundable and non-cancellable terms;
  • No date changes allowed;
  • Non-transferable to third parties;
  • Other restrictions under hotel policies.
  1. Icciholiday.vn reserves the right to refuse service or suspend transaction processing in the following cases:
  • Detection of fraud, forgery, or illegal activities;
  • Use of unauthorized or illegal payment methods;
  • Non-compliance with hotel rules;
  • Technical failures, unavoidable events, or upon request from competent government authorities.

Article 5. Customer Support

During the service period, customers may contact Icciholiday.vn through the support channels published on our website for assistance, inquiries, or resolution of any issues related to room bookings and service usage.