Privacy Policy

PRIVACY POLICY

The Privacy Policy describes the practices of collecting, using, storing, protecting and processing users’ personal information when users access, register an account, place orders, submit consultation request or utilize services through the website icciholiday.vn.

By accessing the website, providing information, or using services, users are deemed to have read, understood and agreed to the contents of this Privacy Policy.

  1. Information Collection and Management Entity

– BRANCH OF INVESTMENT CONSTRUCTION & CONSULTANCY INTERNATIONAL COMPANY LIMITED – ICCI HOLIDAY PHU QUOC – HOTEL & LOUNGE

– Address: Units M35-37, Milan Street, Sun Grand City Hillside Residence – The Center, Phu Quoc Island, An Giang Province, Vietnam

– Email: icciholidaypq@icci.com.vn

– Hotline: 0963026780 / 1900 63 68 69

  1. Purposes and Scope of Information Collection

2.1. Purposes of Information Collection

Icciholiday.vn collects customer information for:

– Provide products in accordance with customer demands;

– Contact customers for confirmation when making purchases on icciholiday.vn;

– Contact and resolve issues in special or urgent circumstances;

– Manage the website icciholiday.vn, send updates, promotion, and special offers or customer appreciation gifts;

– Prevent fraud, scams or any activities that could compromise user account;

– Manage, analyze and evaluate data to improve sales strategies and customer service policies;

– Receive information, feedback, suggestions and complaints to improve service quality of icciholiday.vn;

– Refrain from using users’ personal information for purposes other than confirmation and contact related to transaction at icciholiday.vn;

– In case of legal compliance: icciholiday.vn is responsible for cooperating to provide users’ personal information upon request from judicial authorities, including: the Procuracy, courts, and police, in connection with any legal violations committed by customer. Apart from this, no one has the right to infringe upon users’ personal information.

2.2. Scope of Information Collection

We collect personal information that is voluntarily provided when users registering or making purchases at icciholiday.vn, Depending on the specific time, the collected information will include, but is not limited to:

– Full name

– Address

– Phone number

– Email address

– Contact or Delivery address

We only collect necessary information required for the stated purposes and do not require users to provide information unrelated to the provision of products/services, unless required by law or voluntarily provided by users.

  1. Scope of Information usage

Users’ personal information is used exclusively to:

– Confirm orders and arrange delivery upon your request;

– Provide product and service information when requested;

– Send marketing emails and promotional offers about our products;

– Send system notifications regarding activities on the website.

– Contact and resolve issues in special circumstances.

– Refrain from using user’s personal information for purposes other than confirmation and contact related to the transactions;

– Comply with legal requests from judicial authorities (the Procuracy, Courts, or Police Investigation Departments) regarding legal violations.

– Additionally, transaction details such as: purchase history, order value, and payment methods are safely stored on https://icciholiday.vn/ to resolve any future issues or claims.

  1. Information Storage Retention Period

We will store users’ personal information on our internal systems throughout the period we provide products and services to users, until the purpose of collection is fulfilled, or until users request us to delete your data.

  1. Organizations and Individuals entitled to access personal information

Users’ information is kept confidential but may be shared with the following parties within the scope of necessity:

  • Internal departments of icciholiday.vn including: Management, Customer Care, Sales, IT, and Accounting.
  • Trusted third-party partners under contract to handle parts of our services (such as IT support providers, payment gateways, and delivery services). These partners only receive the specific data required to help you use our services.
  • Competent government and state authorities upon a legal and valid request.
  • Other entities or individuals only if users give explicit consent or as required by law.

All parties with access to users’ data are bound by strict confidentiality agreements and may only use it to perform their designated tasks. We do not sell, rent, trade, or share user’s personal information with third parties for commercial purposes without users’ consent.

  1. Information and data security measures for users

We implement robust technical and administrative security measures to safeguard personal data, including:

  • Controlling and restricting access to our data storage systems.
  • Limiting data access only to authorized staff whose jobs strictly require it.
  • Using security technologies to minimize the risk of data loss, leaks, unauthorized access, modification, or destruction.
  • Regularly reviewing, testing, and updating our security systems.
  • Requiring all third-party partners to sign strict confidentiality commitments.

Please notify us immediately if you notice or suspect that your account or personal information has been compromised or used without authorization.

Note: While we strive to protect your data, no transmission or storage system over the Internet is 100% secure. If a data breach occurs, we will immediately take steps to fix it and notify you and the authorities as required by law.

  1. Methods and Procedures for Users to View, Edit, or Request Correction of Data

Users have the right to check, view, update, and correct the personal information they have provided on our website.

Users may proceed through the following method:

  • Contact our Customer Service team via Email at icciholidaypq@icci.com.vn, call 0963026780, or use any official contact channel listed on the website.

Please clearly state your request (what information you want to view or edit) and provide your contact details so we can reply.

For your security, we may ask you to provide proof of identity to ensure the request comes from the actual account owner. Once verified, we will process your request within a reasonable timeframe.

If we cannot fulfill your request (e.g., if the request is invalid, cannot be verified, or we are legally obligated to keep the original data), we will clearly explain the reason to you.

  1. Methods and Procedures for Users to Delete, Cancel, or Restrict the processing of personal data

Users have the right to request the deletion, cancellation, or restriction of their personal data under applicable laws.

Users may proceed through the following method:

  • Contact our Customer Service team via Email at icciholidaypq@icci.com.vn, call 0963026780, or use any official contact channel on the website.

Your request must include: your contact info, your specific request (delete, cancel, or restrict data), identity verification documents if requested, and the reason for the request, if any.

Once received, we will verify and process your request in accordance with the law.

We reserve the right to deny a deletion or restriction request if:

The data must be stored to fulfill a legal obligation.

  • The data is required for active dispute resolutions, lawsuits, or to protect the legitimate rights of our company, other users, or third parties.
  • We cannot verify your identity as the data subject or authorized representative.
  • Other cases permitted or required by law.
  1. Methods and Procedures for receiving and resolving Complaints, Requests, and Reports regarding Information Security

In case of complaints, reports, or requests related to the collection, use, storage, security, or processing of personal information, users may contact us through:

Receiving Entity: BRANCH OF INVESTMENT CONSTRUCTION & CONSULTANCY INTERNATIONAL COMPANY LIMITED – ICCI HOLIDAY PHU QUOC – HOTEL & LOUNGE

– Address: Units M35-37, Milan Street, Sun Grand City Hillside Residence – The Center, Phu Quoc Island, An Giang Province, Vietnam

– Email: icciholidaypq@icci.com.vn

– Hotline: 0963026780 / 1900 63 68 69

Operating time: 08:00 AM – 05:30 PM, from Monday to Friday

Our Complaint Handling Process:

Step 1: Receipt of Requests/Complaint/Reports

Users send complaint or request along with relevant documents and contact info.

Step 2: Verification

We will verify your identity and assess the issue within 03 working days of receiving your request.

Step 3: Processing & Response

We will resolve the issue and respond to you within the following 03 working days. If the case is complicated, we will inform you of the expected timeline.

Step 4: Remediation and protection of users’ rights

If any errors or data risks are found, we will immediately apply fixes to minimize damage and protect your rights.

If you are not satisfied with our resolution, you have the right to escalate the matter to competent government authorities or courts as permitted by law.

  1. Our Privacy Commitments

We strictly commit to:

Collecting and processing your data only for the explicit purposes stated above.

Refraining from disclosing or sharing your data with third parties without your consent, unless required by law.

Applying necessary security measures to safeguard your information.

Helping you easily exercise your rights to view, edit, delete, or restrict your data.

Promptly addressing all privacy feedback and complaints.

  1. Rights and Obligations of Customers

Customers have the following rights:

  • Request access to, correction of, or deletion of your personal data on icciholiday.vn, except when we are legally required to keep it (e.g., for accounting, audits, disputes, or legal obligations).
  • Opt-out or unsubscribe from marketing emails, advertisements, and promotional updates from icciholiday.vn at any time.
  • File a complaint if you believe your data privacy rights have been violated.
  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, operations, or legal requirements.

Any updates will be posted publicly on our website and will take effect immediately upon posting (unless stated otherwise). We encourage you to review this policy periodically to stay informed.

  1. Contact Information

For any questions, requests, or complaints regarding this Privacy Policy, please reach out to us:

Company Name: BRANCH OF INVESTMENT CONSTRUCTION & CONSULTANCY INTERNATIONAL COMPANY LIMITED – ICCI HOLIDAY PHU QUOC – HOTEL & LOUNGE

– Address: Units M35-37, Milan Street, Sun Grand City Hillside Residence – The Center, Phu Quoc Island, An Giang Province, Vietnam

– Email: icciholidaypq@icci.com.vn

– Hotline: 0963026780